Shipping policy

By placing an order on the Toni Pons website, you acknowledge that you have read, understood, and agreed to our shipping and delivery policy, and this means full compliance with all terms and conditions stated therein.

All our shipments are subject to the policies, terms, and conditions of service provided by our shipping and delivery partners. Toni Pons Store shall not, under any circumstances, be held liable for any compensation or claims once the order is confirmed, the beneficiary is notified, or the customer has received the order, except in the following case:

If the item you received is damaged or defective, you may submit a return request to customer service through the approved communication channels so that the necessary steps can be taken to receive and inspect the item and complete the return or exchange procedures in accordance with the Return, Exchange, and Order Cancellation Policy.

Notice:
The store is not responsible for any order in which the customer fails to respond within one week from the order date.

Shipment tracking and receipt are handled directly between the customer and the shipping company.

What is the shipping cost within Saudi Arabia?

Shipping is free for all orders.
(In case of a return, shipping and return fees of SAR 40 will apply.)

What is the approved shipping company?

The approved shipping companies within the Kingdom of Saudi Arabia are Aramex and AJEX. The shipping company may vary according to company policy.

How long will it take for my order to arrive?

We begin processing your order immediately after the purchase is completed.
Your order will arrive within 2–5 business days inside Saudi Arabia.

How can I track my order?

The shipment tracking number will be sent to the email address registered in your account. You can visit the shipping company’s website (Aramex or AJEX) and use the Track My Shipment feature. You may also contact the shipping company directly for any inquiries related to shipping and delivery.

Can I change my address after placing an order?

Yes, only before the order is shipped.

How is my order handled if it was shipped but not received due to reasons such as an incorrect address, absence at the delivery location, incorrect contact number, or failure to respond to the delivery representative, and the order is returned to you?

If your order is returned due to an error on the customer’s part, the shipping cost will be deducted from the customer.