Refund policy

We are always committed to serving our valued customers in the best possible way and beyond. Based on this commitment, we would like to clarify our Return and Order Cancellation Policy as follows:

First, please note that we do not offer an exchange service on the website. However, you may return the order and receive a refund, then place a new order through the website.

Return Policy:

  • A return request can be submitted within 14 days from the date the order is received by the customer.

  • Products must be in their original condition and unused within 14 days from the date of receipt.
    (A return fee of SAR 40 applies and will be deducted from the refunded product amount.)

  • Products with a manufacturing defect may be returned within 7 days of receiving the product (free of charge).

  • The product must not have been used and must be in good condition.

  • If the customer wishes to return or replace a product for reasons unrelated to a defect, and the product was ordered by the customer, the customer will bear the shipping cost.

  • Toni Pons Store reserves the right to refuse any returned product that is damaged or not in its original condition.

  • Shipping and delivery fees are non-refundable.

  • In case of order cancellation, the refund will be processed within 10 to 15 days via the original payment method.

Q: Are there return fees?

If the customer wishes to return non-defective products received in their original condition, the customer will bear a SAR 40 return fee, which will be deducted from the refunded product amount.
If the returned product is defective and was received in a damaged condition, Toni Pons Store will bear all return costs.

Q: How can I return a defective product?

A: Our customer service team will be happy to assist you. Please send a return request message via WhatsApp to 00966502930663, provided that the returned product is in its original condition, original packaging, unused, unopened, and without any changes to the product packaging.

Q: What is the allowed period to return a defective product?

A: You may return a defective product within 14 days from the date of purchase.

Q: How long does the return process take for a defective product?

A: The return process may take 1–7 business days.

Q: How will I receive my refund after returning a product?

A: The refund will be processed after the defective product is received and its condition is verified, and the amount will be refunded via the original payment method.

Order Cancellation Policy:

If you wish to cancel your order for any reason before shipping, please contact customer service directly via WhatsApp at 00966502930663 and provide your order number.

Notice:

The store reserves the right to accept, cancel, or modify your order in several cases, including but not limited to:

  • If the product is out of stock

  • If the product price was listed incorrectly

  • If the order is found to be fraudulent

In all cases, the customer will be contacted before any modification is made and informed of the necessary changes should the issue persist.

Our customer service team will be happy to assist you through our communication channels or by sending an email to:

Customer Service (Call / WhatsApp): 00966502930663

By placing an order on the Toni Pons website, you acknowledge that you have read and agreed to the store’s policies and commit to complying with them in full, as well as with all applicable laws and regulations.