We are always looking forward to serving our valued customers in the required manner and beyond. Based on this, we clarify the return and order cancellation policy for our valued customers as follows:
First, we would like to note that we do not offer an exchange service on the website, but you can return the order and the amount, then create a new order through the website.
Return Policy:
- Return requests can be made within 7 days from the date of order delivery to the customer.
- Products must be in their original condition and not used within 7 days from the date of receipt. (A return fee of 50 SAR will be deducted from the returned product’s value).
- Returns for products with manufacturing defects within 7 days of receiving the product. (Free of charge).
- The product should not have been used and must be in good condition.
- If the customer wants to return the product for reasons unrelated to product damage, the shipping cost will be borne by the customer.
- Tony Buns store has the right to refuse any damaged product or one that is not in its original condition.
- Shipping and delivery fees are non-refundable.
- In case of order cancellation, the amount will be refunded to the customer within 3 to 7 days (via the original payment method).
Q: Are there any fees for returns?
If you wish to return a non-damaged product (i.e., the product was received in its original condition), the customer will bear a return fee of 50 SAR, which will be deducted from the returned product’s value. For damaged products (i.e., the product was received damaged), Tony Buns store will bear all fees.
Q: How can I return a damaged product?
A: We are happy to assist you by sending a return request message to our WhatsApp number 00966501199769, provided that the returned product is in its original condition, in its original packaging, and has not been used, opened, or altered in any way.
Q: How long is the return period for a product?
A: You can return the product within 7 days of receipt.
Q: How long does the return process take?
A: The return process may take 1 – 7 business days.
Q: In the return process, how will I get the amount I paid back?
A: The amount will be refunded after the product reaches us and its condition is verified, and the amount will be refunded to the original payment method.
Order Cancellation Policy:
If you wish to cancel your order for any reason before shipment, you can directly contact customer service via WhatsApp at 00966501199769 and provide them with your order number.
#Notice: The store has the right to accept, cancel, or modify your order in several cases, including:
- If the product is unavailable.
- Or if the product was incorrectly priced.
- Or if the order is found to be fraudulent.
#In all cases, the customer will be contacted before any modification is made to the order and informed of the necessary changes if the issue persists.
By ordering from Tony Buns website, you acknowledge that you have agreed to the store's policies, which means you are committed to these policies in full, and you are subject to all applicable laws and regulations. You also acknowledge that you are responsible for complying with any applicable local laws.
