We always strive to serve our valued customers in the best possible way and more. Therefore, we explain our return and order cancellation policy to our valued customers as follows:
First, we would like to point out that we do not offer an exchange service on the website, but it is possible to return the order and the money, and then create a new order through the website.
Return policy:
- Returns can be requested within 7 days of the date the order arrives at the customer’s location.
- Products must be in their original condition and unused within 7 days of receipt. (A return fee of 50 riyals will be deducted from the value of the returned product).
- Products with manufacturing defects can be returned within 7 days of receiving the product. (Free of charge).
- The product must be unused and in good condition.
- If the customer wishes to return the product for a reason unrelated to product damage, they will bear the shipping cost.
- Toni Bones store reserves the right to refuse to accept any damaged product that is not in its original condition.
- Shipping and delivery fees are non-refundable.
- In case of order cancellation, the amount will be refunded to the customer within 3 to 7 days (via the original payment method).
Q: Are there any return fees?
When returning undamaged products, meaning the customer received them in their original condition, the customer bears the fees, which amount to 50 riyals and are deducted from the value of the returned product. However, when returning a damaged product, meaning the customer received it damaged, Toni Bonus store bears the full fees.
Q: How can I return the damaged product?
A: We are happy to serve you by sending a return request message to WhatsApp number 00966502930663, provided that the returned product is in its original condition and packaging and has not been used, opened, or had its packaging altered.
Q: How long is the allowed return period for the product?
A: You can return the product within 7 days of receipt.
Q: How long does the product return process take?
A: The return process may take 1-7 business days.
Q: In the refund process, how can I get back the amount I paid?
A: The refund will be processed after the product arrives and its condition is verified, and then the refund will be issued to the original payment method.
Order cancellation policy:
If you wish to cancel your order for any reason before shipment, you can contact customer service directly via WhatsApp at +966502930663 and provide them with your order number.
#Note: The store reserves the right to accept, cancel, or modify your order in several cases, including:
- If the product is unavailable.
- Or in case the product is priced incorrectly.
- Or it turns out that the order was fraudulent.
#In all cases, the customer will be contacted before any changes are made to the order and informed of the necessary changes to the order if the problem persists.
By ordering from Toni Bonus, you acknowledge that you have agreed to the store’s policies and that means being bound by these policies in their entirety, and that you are subject to all applicable laws and regulations, and you also acknowledge that you are responsible for compliance with any applicable local laws.
