Exchange and return policy

Return Policy

We are committed to ensuring our customers are satisfied with their purchases. If you need to return an item, please review our return policy below:

Please note that we do not offer an exchange service. However, you may return your order for a refund and then place a new order through our website.

  • Return Window: Returns can be requested within 7 days from the date you receive your order.
  • Condition of Products: Products must be in their original, unused condition, including all packaging and labels.
  • Return Fees:
    • Standard Return: A return fee of 30 riyals will be deducted from the value of the returned product.
    • Damaged Product: If you are returning a product due to a manufacturing defect, there will be no return fee, and Toni Pons will cover the return shipping costs.
  • Non-Refundable Fees: Shipping and delivery fees are non-refundable.
  • Product Rejection: We reserve the right to refuse returns for products that are not in their original condition or are damaged.
  • Refund Process: Once we receive and verify the returned product, the refund will be processed within 3 to 7 business days via the original payment method.

Returning a Damaged Product

  • Procedure: To return a damaged product, please contact our customer service via WhatsApp at +966501199769. Ensure the product is in its original packaging and has not been used or altered.
  • Return Period: You can return a damaged product within 7 days of receipt.
  • Processing Time: The return process may take between 1 and 7 business days.
  • Refund Process: After we receive and inspect the damaged product, a refund will be issued to the original payment method.

Order Cancellation Policy

  • Pre-Shipment Cancellation: To cancel an order before it has been shipped, please contact customer service via WhatsApp at +966501199769 and provide your order number.
  • Order Modifications: Toni Pons reserves the right to accept, cancel, or modify orders due to reasons such as product unavailability, incorrect pricing, or fraudulent orders. We will contact you to inform you of any necessary changes to your order.

For any questions or assistance, please reach out to our customer service team via:

  • Customer Service Call/WhatsApp: +966501199769

By placing an order on the Toni Pons website, you agree to our policies and acknowledge your commitment to comply with all applicable laws and regulations.