- By ordering from Toni Pons, you acknowledge that you have read, understood, and agreed to our shipping and delivery policy, and this means you are bound by these policies in their entirety.
All our shipments are subject to all policies, terms, and conditions of service provided by our shipping and delivery intermediary, and Toni Pons Store cannot be claimed under any circumstances for any compensation or dues in the event of order confirmation, notification of the beneficiary, or customer receipt of the order, except in the following case:
- If the item you received is damaged or defective, you can submit a return request to customer service through the approved communication channels in order to take the necessary action regarding receiving and inspecting the item and completing the return or exchange procedures according to the return, exchange and order cancellation policy.
Warning: The store is not responsible for any order to which the customer does not respond within one week of the order date.
The shipment is tracked and received by the customer directly with the shipping company.
What is the shipping cost within Saudi Arabia?
Free for all orders (if you wish to return an item, a shipping and return fee of 40 riyals will be charged).
Which shipping company is approved?
The approved shipping companies for regions within the Kingdom of Saudi Arabia are Aramex and Aegis, although the shipping company may vary depending on company policy.
How many days do I have to wait for my order to arrive?
We will work on your request as soon as the purchase process is complete.
Your purchases will arrive within 2-5 business days within Saudi Arabia.
How can I track my order and where it has reached?
The shipment number will be sent to the email address registered in your account with us. You can then go to the shipping company, whether it's Aramex or Agex, and then go to "Track My Shipment." You can also contact them with any questions regarding shipping and delivery through the contact numbers provided.
Can I change my address after placing the order?
Yes, only before shipping the order.
How will my order be handled if it has been shipped but I did not receive it because (I registered the address incorrectly, or I was not present, or I registered the contact number incorrectly, or I did not respond to the delivery person) and it was returned to you?
If your order is returned due to an error on your part, the shipping cost will be deducted from the customer's bill.
